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Q237588: XFOR: cc:Mail Connector Dirsync Issues

Article: Q237588
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fixkbfixlist
Last Modified: 11-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
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SYMPTOMS
========

The Microsoft Exchange Connector for Lotus cc:Mail cycles through several
iterations of directory updates to the cc:Mail post office for similar users
from different Exchange Server sites. For example, the following are three
Exchange Server users with different capitalization's in their names:

  Smith, Jimmy at Site 1
  SMITH, Jimmy at Site 2
  Smith, jimmy at Site 3

CAUSE
=====

Internally, the name comparison is case-sensitive in some places.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

MORE INFORMATION
================

Lotus cc:Mail is case-insensitive and allows only one user to be created in its
directory even if they belong to a different post office. The Exchange Connector
for cc:Mail does not adhere to this behavior completely and thus incorrectly
sends an update to the cc:Mail post office every directory synchronization
cycle.


Additional query words:

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Keywords          : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix kbfixlist
Component         : CCMC
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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