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Q237534: Encarta 2000: Error Message When You Use Shortcut to Install NLQ

Article: Q237534
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

If you attempt to install Microsoft Natural Language Search (NLQ) by clicking
the shortcut in the "Searching by asking a question" online Help topic in
Microsoft Encarta Encyclopedia 2000, you may receive the following error
message:

  Cannot find or run the file or program "C:\Program Files\Common
  Files\Microsoft Shared\Reference Titles\A\ERS2000.exe."

NOTE: This issue occurs only in the DVD-ROM version of Encarta Encyclopedia 2000.

CAUSE
=====

This behavior occurs if Microsoft Windows is installed on a hard disk with a
logical drive letter other than C.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k query

======================================================================
Keywords          : kbenv kberrmsg kbtool kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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