KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q237533: Reference Suite 2000 Err Msg: Insufficient Hard Disk Space

Article: Q237533
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 27-OCT-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta Reference Suite 2001 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install Microsoft Encarta Reference Suite 2000, you may
receive an error message similar to the following even if sufficient hard disk
space is available to install Encarta Reference Suite 2000:

  There is insufficient hard disk space to install Microsoft Encarta Reference
  Suite 2000.

If you click Retry, Setup appears to finish successfully but you receive an error
message stating that the program is not properly installed.

CAUSE
=====

This behavior can occur if the following conditions are true:

- Insufficient space is available on the hard disk on which Microsoft Windows
  is installed.

- You attempt to install Encarta Reference Suite 2000 on a hard disk other than
  the hard disk on which Windows is installed.

NOTE: You can also receive the initial error message if you attempt to install
Encarta Reference Suite 2000 to the same hard disk on which Windows is
installed.

RESOLUTION
==========

To resolve this issue, make sure at least 48 megabytes (MB) of hard disk space
is available on the hard disk on which Windows is installed.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Reference
Suite 2000.

MORE INFORMATION
================

Certain components of Encarta Reference Suite 2000 are installed on the same
hard disk on which Windows is installed even if you install Encarta Reference
Suite 2000 to a different hard disk.

Additional query words: multi multi-media media mm ers2k

======================================================================
Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000 kbEncartaReference2001
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.