Q237523: Bookshelf 99 Removed When Removing Encarta Reference Suite 2000

Article: Q237523
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 99 
- Microsoft Encarta Reference Suite 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you remove Microsoft Encarta Reference Suite 2000 from your computer,
Microsoft Bookshelf 99 is unexpectedly removed as well.

NOTE: Bookshelf 99 is not removed when you only remove Microsoft Encarta World
English Dictionary 2000.

RESOLUTION
==========

To work around this issue, reinstall Bookshelf 99:

1. Insert the Microsoft Encarta Reference Suite 99 Installation and Resources
  CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key
  as you insert the CD-ROM to prevent Setup from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line, and then click OK

  <drive>/Bshelf/Setup.exe

  where <drive> is the drive letter of the CD-ROM or DVD-ROM drive.

4. Follow the instructions on the screen to reinstall Bookshelf 99.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: multi multi-media media mm ers2k uninstall bs99

======================================================================
Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbBookShelf1999 kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.