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Q237519: Encarta 2000: Prompted to Insert CD-ROM When Using CD Changer

Article: Q237519
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbhw kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

If you start Microsoft Encarta Encyclopedia 2000 Deluxe Edition with both
compact discs inserted in a CD-ROM changer and then attempt to remove one of the
compact discs, you may be prompted to insert a compact disc.

When you insert the compact disc in the CD-ROM changer, the screen on your
computer may turn white and remain white for a long time before it is redrawn.

NOTE: This prompt is often preceded by a blue screen. In addition, you may be
prompted to insert the compact disc that remains in the CD-ROM changer.

CAUSE
=====

This behavior can occur if you remove the compact disc from the drive in the
CD-ROM changer that is not in use.

RESOLUTION
==========

To prevent this issue from occurring, use one of the following methods:

- If you start Encarta Encyclopedia 2000 Deluxe Edition with both compact discs
  inserted in the CD-ROM changer, do not remove either of the compact discs
  until you quit the program.

- If you start Encarta Encyclopedia 2000 Deluxe Edition with only one compact
  disc inserted in the CD-ROM changer, use this drive exclusively while you run
  the program. If you are prompted to insert the other Encarta disc, eject the
  inserted compact disc and replace it with the disc you are prompted to
  insert.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k swaps

======================================================================
Keywords          : kberrmsg kbhw kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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