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Q237508: Encarta 2000: Problems When You Turn On Closed Captions

Article: Q237508
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbenable kbui kbimu kbEnableHear
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you turn on Closed Captions in Microsoft Encarta Encyclopedia 2000 and then
attempt to play a sound or video clip, or start an InterActivity, you may
experience one or more of the following symptoms:

- The play button below the sound or video clip window is unavailable.

- You cannot drag the sound or video progress bar.

- If the sound is a spoken word recording, only the first sentence or sentence
  fragment of what is spoken is visible.

- If you attempt to start an InterActivity, the InterActivity does not start.

CAUSE
=====

This behavior can occur if a sound card is not installed in your computer.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

MORE INFORMATION
================

To determine if a sound card is installed in your computer:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System, and then click the Device Manager tab.

3. Click the PLUS SIGN (+) next to "Sound, video, and game controllers" to
  expand the branch.

  The manufacturer and model of the sound card installed in your computer are
  displayed in the expanded branch.

  NOTE: If a "Sound, video, and game controllers" branch is not listed in Device
  Manager, a sound card is not installed in your computer.

Additional query words: multi multi-media media mm ee2k cc

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Keywords          : kbenable kbui kbimu kbEnableHear 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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