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Q237506: Encarta 2000: Previous Version of Research Organizer Starts

Article: Q237506
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbtool kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

If you attempt to open a Sample Project included with Microsoft Encarta Research
Organizer 2000 from Windows Explorer, you may experience one or more of the
following symptoms:

- A previous version of Encarta Research Organizer may start and open the
  Sample Project.

- You may receive the following error message:

  You need a new version of Research Organizer to open this file.

CAUSE
=====

This behavior can occur if the following conditions are true:

- You install Encarta Research Organizer 2000 without removing a previous
  version of Encarta Research Organizer.

- The most recent instance of Encarta Research Organizer you started is the
  previous version of Encarta Research Organizer that is still installed on
  your computer.

- You attempt to open the Sample Project from Windows Explorer.

RESOLUTION
==========

To resolve this issue:

1. Start Encarta Research Organizer 2000.

2. Under Get Started, click View Sample Projects.

3. Click a sample project, and then click Open.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

MORE INFORMATION
================

To prevent this issue from occurring, remove any previous versions of Encarta
Research Organizer installed on your computer after you install Encarta
Encyclopedia 2000.

Additional query words: multi multi-media media mm ero2k ee2k

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Keywords          : kberrmsg kbtool kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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