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Q237505: Encarta Encyclopedia: Repeatedly Prompted to Insert CD-ROM

Article: Q237505
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start one of the programs listed at the beginning of this
article, you may be prompted to insert the program CD-ROM into the CD-ROM drive,
even if the program CD-ROM is already inserted in the CD-ROM drive.

If the CD-ROM is not inserted in the CD-ROM drive when you are prompted to insert
the program CD-ROM, you may continue to be prompted to insert the CD-ROM after
you insert the CD-ROM.

NOTE: If you type the path to the executable file of the program in the Drive box
of the prompt and then click OK, you may receive an error message similar to the
following:

  Cannot find the file: <filename> (or one of its components). Make sure
  the path and filename are correct and that all required libraries are
  available.

RESOLUTION
==========

To work around this issue:

1. Insert the program CD-ROM into the CD-ROM drive if it is not already
  inserted.

2. When you are prompted to insert the program CD-ROM, type the path to the
  executable file of the program in the Drive box, or click Browse and then
  browse to the location of the executable file of the program.

  The path to the executable file of the program is listed in the following
  table. The executable file is located on the hard disk to which you installed
  the program.

+-----------------------------------------------------------------------------------------------------------+
| Program                   | Path to executable file                                                       | 
+-----------------------------------------------------------------------------------------------------------+
| Encarta Encyclopedia 99   | Program Files\Microsoft Reference\Encarta Encyclopedia
       99\Enc99.exe   | 
+-----------------------------------------------------------------------------------------------------------+
| Encarta Encyclopedia 2000 | Program Files\Microsoft Encarta\Encarta Encyclopedia
       2000\Enc2000.exe | 
+-----------------------------------------------------------------------------------------------------------+
| Encarta Encyclopedia 2001 | Program Files\Microsoft Encarta\Encarta Encyclopedia\Enc2001.exe              | 
+-----------------------------------------------------------------------------------------------------------+

3. Press ENTER.

4. Click OK.

MORE INFORMATION
================

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: multi multi-media media mm enc99 ee2k

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaEnCyc1999
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

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