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Q237420: LPR Command to Remote Printer on RAS Connection Does Not Work

Article: Q237420
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4,4.0 SP5
Operating System(s): 
Keyword(s): kbprint kbWinNT4sp6fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Server, Enterprise Edition versions 4.0 SP4, 4.0 SP5 
- Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5 
- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5 
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SYMPTOMS
========

If an LPR command is issued to a print server that is connected to the network
with Remote Access Services (RAS), the print command may not succeed and the
event log on the server may contain the following information:

  Event 4008
  Printer \\<IP Address>\<Printer Name> (LPD IP address) specified
  in the request from <IP Address> (of requesting host) does not exist:
  request ignored

CAUSE
=====

Starting with Windows NT 4.0 Service Pack 4 (SP4), when the LPD server receives
an LPR print request, it attempts to open the printer as \\<IP
Address>\<Printer Name>. The problem is that the IP address of the
computer is obtained by the spooler during spooler initialization. Because the
RAS session is established after the spooler has started, the spooler cannot
find the printer.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS



Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, click the following
article number to view the article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Additional query words:

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Keywords          : kbprint kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp5 kbWinNTSEnt400sp4 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0 SP4,4.0 SP5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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