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Q237267: Encarta 2000: Cannot Start Program After Upgrade to Windows 2000

Article: Q237267
Product(s): Microsoft Home Multimedia Titles
Version(s): ; WINDOWS:
Operating System(s): 
Keyword(s): kbenv kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

When you upgrade to Microsoft Windows 2000, you may be unable to start any of
the following programs:

- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Research Organizer

RESOLUTION
==========

To work around this issue, remove and then reinstall the programs listed in the
"Symptoms" section of this article. To do this:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. In the list of installed programs, click one of the programs listed in the
  "Symptoms" section of this article.

4. Click Add/Remove.

5. Follow the instructions on the screen to remove the program.

6. Repeat steps 3-5 for each program listed in the "Symptoms" section of this
  article.

7. Close Control Panel.

8. Insert the Installation and Resources CD-ROM for the program you want to
  reinstall, and then follow the instructions on the screen to reinstall the
  program.

9. Repeat step 8 for each program you want to reinstall.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: multi multi-media media mm ee2k ers2k ro2k launch updates win2k

======================================================================
Keywords          : kbenv kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaReference2000
Version           : :; WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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