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Q237264: Encarta Encyclopedia 2000: Setup Stops Responding

Article: Q237264
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbhw kbsetup kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you attempt to install Microsoft Encarta Encyclopedia 2000, Setup may stop
responding (hang).

CAUSE
=====

This behavior can occur if the following conditions are true:

- Your computer is using real mode (16-bit) drivers to access your CD-ROM
  drive, or the CD-ROM drive is operating in MS-DOS Compatibility mode.

- You attempt to install the Microsoft Text-to-Speech Engine or the Microsoft
  Speech Recognition Engine components during Setup.

RESOLUTION
==========

To prevent this issue from occurring, use the following methods in the order in
which they are presented.

- Contact your hardware manufacturer to inquire about how to obtain a protected
  mode (32-bit) driver for your CD-ROM drive.

  For information about how to contact your hardware manufacturer, click the
  appropriate article number below to view the article in the Microsoft
  Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

- Do not install the Microsoft Text-to-Speech Engine or the Microsoft Speech
  Recognition Engine during Setup.

Additional query words: multi multi-media media mm ee2k installs voice control hangs tts

======================================================================
Keywords          : kbhw kbsetup kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbprb
Solution Type     : kbpending

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