KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q237262: Encarta 2000: Introductory Audio Is Broken Up or Choppy

Article: Q237262
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbhw kbsound kbui kbimu kbHardware
Last Modified: 25-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you start Microsoft Encarta Encyclopedia 2000, the introductory audio that
is played when the home screen is displayed may be broken up or choppy.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

- A CD-ROM changer is installed in your computer.

- Both Encarta Encyclopedia 2000 compact discs are inserted in the CD-ROM
  changer at the same time.

RESOLUTION
==========

To work around this issue, use either of the following methods:

Insert Only One Encarta Encyclopedia Compact Disc
-------------------------------------------------

Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer
at any one time. When you are prompted to insert the other Encarta Encyclopedia
CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the
CD-ROM changer before you insert the other disc.

Disable the Display of the Home Screen
--------------------------------------

Disable the display of the home screen when you start Encarta Encyclopedia 2000.
To do this:

1. Start Encarta Encyclopedia 2000.

2. Click Options, and then click Settings.

3. Click to clear the "Display home screen when I start Encarta Encyclopedia"
  check box.

4. Quit and then restart Encarta Encyclopedia 2000.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k intro sound skips

======================================================================
Keywords          : kbhw kbsound kbui kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.