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Q236988: Err Msg: "Failed Getting User Configuration…" Using TSPROF

Article: Q236988
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition 
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SYMPTOMS
========

When you attempt to modify a user's Terminal Server profile path using the
TSPROF command, the following error message is displayed:

  Failed getting User Configuration, Error = 2 (0x2)

CAUSE
=====

This behavior occurs when you do not use Terminal Server User Manager to create
the user account (for example, when you use Microsoft Windows NT 4.0 User
Manager or the NET USER command).

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, click the following
article number to view the article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND
==========

To work around this problem, modify the user's profile path using Terminal
Server User Manager. After you edit the profile path using Terminal Server User
Manager, subsequent attempts to edit the profile path using the TSPROF command
are successful.

STATUS
======

Microsoft has confirmed that this is a problem in Windows NT Server 4.0,
Terminal Server Edition. This problem was first corrected in Windows NT 4.0
Server, Terminal Server Edition, Service Pack 5.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4
Issue type        : kbbug
Solution Type     : kbfix

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