Q236954: Error Message Repairing Windows NT After Installing Service Pack

Article: Q236954
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4,4.0 SP5
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbWinNT4sp6fix
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5 
- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5 
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SYMPTOMS
========

When you use the Windows NT repair feature after you have installed Windows NT
4.0 Service Pack 4 or 5 twice, you may receive the following error message for
the Certmgr.hlp and Secauth.hlp files:

  The following value in the Setup Information File is corrupt or missing:

  Value XXX on the line in section XXX with key XXX.

  Setup was unable to copy the file Certmgr.hlp.

  To skip this file, press ESC.

  WARNING: this option is intended for advanced users who understand
  the ramifications of the absence of the various Windows NT files.
  If you choose to skip this file, Setup cannot guarantee
  successful installation of Windows NT.

  To exit Setup, press F3.

CAUSE
=====

This issue can occur because the file names (Certmgr.hlp and Secauth.hlp) are
described in the Setup.log file using the wrong checksum values.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/windows/servicepacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


NOTE: You can skip these files during the installation without causing any
adverse effects.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT Server version 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

The incorrect checksum values are created by the Update.exe program included in
the service packs. The Windows NT repair process displays an error message
because it checks the checksum for each file on the Windows NT CD-ROM and the
hard disk.

Additional query words:

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Keywords          : kberrmsg kbsetup kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0 SP4,4.0 SP5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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