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Q236881: Incorrect Old Password When Updating Multiple Passwords

Article: Q236881
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): kbenv kberrmsg kbnetwork kbui win95kbfixlist
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

If you log on to two or more network providers, after you successfully log on to
the primary provider, your secondary provider may generate a message that says
you need to change your password. Windows 95 prompts you with a Change Password
dialog box, and then uses the old and new passwords that you provide to
synchronize your updated password on all password providers. After your primary
provider password is updated successfully, you may receive the following error
message:

  Your old password is incorrect. Try typing it again.

Also, this problem may occur even if your old password is correct, and your
secondary provider may have successfully updated your password. However, your
logon to the secondary network provider may be disconnected without any notice
or error message.

CAUSE
=====

This problem can occur when password caching has been disabled, and the
Mprserv.dll file has been updated to version 4.00.952-4.00.962.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time    Version      Size            File name 
  ----------------------------------------------------------
  03/23/99  7:20pm  4.0.0.963    126,976 bytes   Mprserv.dll




To work around this problem, enable password caching. For information bout how to
do so, please see the following articles in the Microsoft Knowledge Base :

  Q137826 Disabling Password Caching and Changing Passwords

  Q140709 How to Cache Your Windows NT Domain Password in Windows 95/98

STATUS
======

Microsoft has confirmed this to be a problem in Windows 95.

MORE INFORMATION
================

The problem can occur regardless of which network provider is the primary
provider. For example, this problem can occur if your primary logon provider is
set to Novell, and your Microsoft Windows NT domain password has expired. This
problem can also occur if your primary logon provider is a Windows NT domain,
and your Novell password has expired. The third-party products discussed in this
article are manufactured by vendors independent of Microsoft; we make no
warranty, implied or otherwise, regarding these products' performance or
reliability.

Additional query words: login

======================================================================
Keywords          : kbenv kberrmsg kbnetwork kbui win95 kbfixlist
Technology        : kbWin95search kbZNotKeyword3
Version           : :
Issue type        : kbprb
Solution Type     : kbfix

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