KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q236864: WD97: Word Crashes When Embedding TrueType "Characters in Use"

Article: Q236864
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you save a document with embedded TrueType fonts, Word may crash. An error
message similar to the following appears:

Microsoft Windows 95

  This program has performed an illegal operation and will be shut down. If the
  problem persists, contact the program vendor.

If you click Details, you may receive an error message similar to the following:

  WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:304860b2.

Microsoft Windows NT

  Dr. Watson for Windows NT
  An application error has occurred and an application error log is being
  generated.

  Winword.exe

  Exception: access violation (0xc0000005), Address 0x304881c0.


CAUSE
=====

This problem occurs when all of the following conditions are met:

- The Embed TrueType fonts option under Save options was selected.

- The Embed characters in use only option under Save options was selected.

  (To access the two above options, on the Tools menu, click Options and then
  click the Save tab. Or click Save on the File menu and then click the Options
  button.)

- You are embedding a font for which there is a separate *.TTF file for bold
  but no separate *.TTF file for bold/italic; for example, Tahoma.

- There are at least 32 characters formatted in bold of this font in the
  document.

- There are also characters formatted in bold/italic of this font in the
  document.

RESOLUTION
==========

To resolve the problem described in this article, obtain and install the latest
Microsoft Word 97 update from the following Microsoft Web site:

  http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The
latest update contains all of the fixes since Service Release 2. If you install
the latest update for Word 97, you do not need to install any other updates
after Service Release 2.

For additional information about the fixes included in the latest update for Word
97, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q265374 WD97: Post Service Release Fixes for Word 97




STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbdta 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.