KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q236391: Restoring SNA Configuration May Not Save Host Security Domains

Article: Q236391
Product(s): Microsoft SNA Server
Version(s): WINDOWS:4.0,4.0 SP1,4.0 SP2
Operating System(s): 
Keyword(s): kbsna400sp3fix sna4 kbsna400sp1 kbsna400sp2kbfaq
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2 
-------------------------------------------------------------------------------


SYMPTOMS
========

After you restore the SNA Server configuration (Com.cfg file) that includes Host
Security Domains, the next time you go into the Host Account Manager (UDConfig),
you do not see any of the Host Security Domains that were originally configured.

CAUSE
=====

If SNA Server is removed and then reinstalled through the Setup process, some
registry parameters for the SnaDatabase and SnaPMP keys are also inadvertently
removed. These parameters are needed when using Host Security Integration.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for SNA Server version
4.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in SNA Server versions 4.0, 4.0
SP1, and 4.0 SP2. This problem was first corrected in SNA Server version 4.0
Service Pack 3.

MORE INFORMATION
================

The following steps outline when this problem can be observed:

1. SNA Server is configured using Host Security Domains.

2. The configuration (Com.cfg file) is saved.

3. SNA Server is uninstalled, however, none of the Host Security Components are
  removed.

4. SNA Server is reinstalled and the Com.cfg file restored.

5. When you go into Host Account Manager (UDConfig), the Host Security Domains
  that were listed before the restore are gone.

When you view the application log of the Event Viewer, you see the following
event messages:

  Event 29:
  PMP attempt to read registry values failed.

  Event 531
  Unable to Start SnaPMP Server.

  Event 1214
  Unable to access registry: This could be as a result of an unsuccessful
  attempt to de-install the host account cache, supplied code 0x0.

Additional query words:

======================================================================
Keywords          : kbsna400sp3fix sna4 kbsna400sp1 kbsna400sp2 kbfaq
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2
Version           : WINDOWS:4.0,4.0 SP1,4.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.