KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q235964: Recovery Operation for Certificate Server May Invalidate Keys

Article: Q235964
Product(s): Internet Information Server
Version(s): winnt:1.0,4.0,4.0 SP4
Operating System(s): 
Keyword(s): kbinterop kbtool kbWinNT4sp6fix
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP4 
- Microsoft Windows NT Workstation version 4.0 SP4 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4 
- Microsoft Certificate Server version 1.0 
- Microsoft Internet Information Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you back up certificate files from an existing certificate server and restore
them to a second certificate server, when you reinstall the second certificate
server you may find that the key at the end of the Use Existing Keys list in the
Setup window is invalid. In addition, the key that corresponds to your
Certificate Authority name may be invalid.

CAUSE
=====

This behavior occurs because the SYSOCMGR command used to reinstall Certificate
Server adds an invalid key to the registry.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, click the following
article number to view the article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

For more information about Certificate Server, refer to the following Release
Notes included with Microsoft Windows NT 4.0 Option Pack:

- Microsoft Certificate Server Version 1.0 Release Notes

- Internet Information Server Version 4.0 Release Notes

To ensure successful installation, the new certificate server must be based on
the code obtained from the Certificate Server QFE. The Certificate Server QFE is
available at the following FTP site:

  ftp://ftp.microsoft.com/bussys/iis/iis-public/fixes/usa/certserv/

For additional information about how to restore a certificate server and the
tools involved, please see the following articles in the Microsoft Knowledge
Base:

  Q184695 Readme Notes for Certificate Server Update

  Q185195 How to Use Key and Certificate Backup/Restore Utility


Additional query words: security garbage

======================================================================
Keywords          : kbinterop kbtool kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTS400sp4 kbWinNTS400search kbiisSearch kbiis400 kbCertServSearch kbZNotKeyword3 kbCertServ100
Version           : winnt:1.0,4.0,4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.