KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q235731: Remote Control Cannot Connect to Child Site Client Via RAS

Article: Q235731
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug
Last Modified: 11-JUL-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Systems Management Server attempts to remote control a client by means of a
Remote Access Service (RAS) connection. The autodials fail with the following
error message:

  "Remote Control Agent not found".

Establish a dial-up connection before initiating Remote Control.

CAUSE
=====

The Remote Control connection times out before a session is established through
the RAS dial-up connection.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 2.0. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.