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Q235205: Advertised Program Does Not Run with 10003 Status Message

Article: Q235205
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbAdvertisement kbPackage kbsmsAdmin kbsms200sp2fix kbsms200preSP3
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
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SYMPTOMS
========

When you attempt to advertise a program to Systems Management Server (SMS) 2.0
clients, the program may not run and a 10003 status message may be reported for
the Advertisement status. The Smsapm32.log file on clients on which the issue
occurs may log the following entry:

  SCHED DATA : CAPScheduleData :: SetChangableData( C1UP0416, C1UP0416 ) APM
  ACCOUNT MGR : ERROR: NetUserGetLocalGroups failed for user DOM\SOFTDIST (1722)
  APM
  ACCOUNT MGR : WARNING: Could not ascertain rights for user 'DOM\SOFTDIST' APM
  SCHED DATA : Return code = 0x525; The specified user does not exist. APM

This problem occurs only when the following conditions exist:

- The SMS site server is a member server in a domain.

- A valid Windows NT Software Installation account has been specified in SMS
  Administrator Console.

- A program specifies that the Windows NT Software Installation account should
  be used.

- The program is advertised to Windows NT clients.

- Account lockout is enabled in the domain.

- Domain controllers in the domain have the SMS client software installed.

CAUSE
=====

The local workstation's SMSCliToknAcct& account credentials are being used
to request authentication for the specified Windows NT Software Installation
account. These credentials are invalid for the domain account of the same name.
If account lockout is enabled, the account is locked out. When the account is
locked out, advertised programs that specify use of the Windows NT Software
Installation account do not run.

Note that this account may also be locked out for other reasons.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q231399 SMSCliToknAcct& and/or SMSCliSvcAcct Accounts Locked Out

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.Microsoft has confirmed that this is a problem in the Microsoft
products that are listed at the beginning of this article. This problem was
first corrected in Systems Management Server 2.0 Service Pack 3.



Additional query words: prodsms token smsclitokacct advertisement failure

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Keywords          : kbsms200 kbsms200bug kbAdvertisement kbPackage kbsmsAdmin kbsms200sp2fix kbsms200preSP3fix kbsms200SP3fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : :2.0,2.0 SP1,2.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

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