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Q234888: Cannot Install "Character Map" in Add/Remove Programs

Article: Q234888
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbsetup kbtool kbui win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you attempt to install the Character Map tool from the Add/Remove Programs
tool in Control Panel, Character Map is not on the list of installable tools.
The following tools may also be missing:

- Mouse Pointers

- Net Watcher

- Quick View

- System Monitor

- Windows 95 Tour

- Multilanguage Support

CAUSE
=====

This issue can occur if you installed Windows 95 from floppy disk. The tools
listed earlier in this article are available on the Windows 95 CD-ROM, but not
on the floppy disks.

RESOLUTION
==========

To work around this issue, follow the instructions listed in the following
article in the Microsoft Knowledge Base:

  Q135315 CD-ROM Extras for Microsoft Windows 95 Upgrade

STATUS
======

This behavior is by design.

Additional query words:

======================================================================
Keywords          : kbsetup kbtool kbui win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

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