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Q234335: SMS: Mouse Does Not Work During Remote Control Session

Article: Q234335
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbHelpDesk
Last Modified: 22-OCT-2000

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When you attempt to remotely control a Systems Management Server (SMS) 2.0
client that has a mouse filter driver installed and running, mouse functionality
may not be present for the user who initiates the remote control session. When
this occurs, the mouse pointer is in a fixed position and does not move.

CAUSE
=====

This behavior is caused by a conflict between the drivers that control the SMS
remote control functionality and the mouse filter driver.

WORKAROUND
==========

To work around this behavior, disable or uninstall the mouse filter driver. For
information about how to do so, please consult the mouse filter driver's
documentation or manufacturer.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug kbHelpDesk 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbprb

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