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Q233545: SMS: Remote Control WinNT to WinNT Drops Connection

Article: Q233545
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When you take Remote Control of a Windows NT Workstation computer from another
computer that is running Windows NT, the UDP packets appear to get out of
synchronization. After a few minutes, the client no longer receives input from
the administrator. The administrator can still see the client mouse and keyboard
input, but can no longer update the client. The administrator keyboard and mouse
are non functional at that point.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date          Time   Version       Size     File name    Platform
  -----------------------------------------------------------------

   4/2/99      7:22PM   1.2         326 KB   Sightnt.dll   Intel
  5/21/99      1:25PM   1.2         167 KB   Wuser32.exe   Intel

   4/2/99      7:23PM   1.2         635 KB   Sightnt.dll   Alpha
  5/21/99      1:25PM   1.2         339 KB   Wuser32.exe   Alpha  

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.


Additional query words: prodsms remotecontrol rc admin machine rem synch sync

======================================================================
Keywords          : kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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