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Q233482: STOP 0x0000001E in Win32k.sys on Terminal Server

Article: Q233482
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition 
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SYMPTOMS
========

Your computer running Windows NT Server 4.0, Terminal Server Edition stops
responding (hangs) and displays the following blue-screen error message:

  STOP 0x0000001E (0xC0000005, 0xA3053247, 0x00000000, 0x00000000)

NOTE: The parameters in the STOP code may be different depending on your system
configuration.


CAUSE
=====

This problem occurs because there is a synchronization problem in the kernel
mode Win32 subsystem (Win32k.sys). When attempting to realize a GDI palette, a
lock protecting a list of device contexts is being released too early.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

This problem was first corrected in Windows NT Server 4.0, Terminal Server
Edition, Service Pack 5.

Additional query words: gdi bugcheck wts tse

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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