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Q233474: Business Planner: Does Not Start if Internet Explorer 5 Removed

Article: Q233474
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbinterop kbimu
Last Modified: 12-JUN-1999

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The information in this article applies to:

- Microsoft Business Planner 
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SYMPTOMS
========

If you remove Microsoft Internet Explorer 5 from your computer, you may receive
the following error message when you attempt to start Microsoft Business
Planner:

  C:\Program Files\Microsoft Office\Office\Msbp.exe

  A device attached to the system is not functioning.

If you click OK, you receive the following error message:

  The Msbp.exe file is linked to missing export Comctl32.dll:_TrackMouseEvent.

CAUSE
=====

This behavior can occur because Business Planner requires certain files that are
installed by Internet Explorer 5 to function correctly.

RESOLUTION
==========

To resolve this issue, reinstall Internet Explorer 5.

MORE INFORMATION
================

This issue does not occur on Microsoft Windows NT 4.0-based computers if Service
Pack 4 or later is installed.

Additional query words: msbp uninstall ie5

======================================================================
Keywords          : kbenv kberrmsg kbinterop kbimu 
Technology        : kbHomeMMsearch kbBusPlanner
Version           : WINDOWS:
Issue type        : kbprb

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