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Q233469: Business Planner: Stops Responding When You Click Help Topic

Article: Q233469
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kberrmsg kbinterop kbimu
Last Modified: 25-JUN-1999

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The information in this article applies to:

- Microsoft Business Planner 
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SYMPTOMS
========

When you click any of the following Help topics in Microsoft Business Planner,
you may receive an error message, and Business Planner may stop responding.

- About the Content in Business Planner
- About Categories, Topics, and Articles
- About Wizards
- About the Resource Center

CAUSE
=====

This behavior can occur if your default Web browser is Microsoft Internet
Explorer version 3.02 or earlier.

RESOLUTION
==========

To resolve this issue, install Internet Explorer 4.0 or later from the following
Microsoft Web site:

  http://www.microsoft.com/windows/ie/default.htm

When you are prompted to set Internet Explorer as your default browser, click
Yes.

MORE INFORMATION
================

You may receive either of the following error messages, depending on the
operating system installed on your computer.

Microsoft Windows 95
--------------------

  Msohelp caused an invalid page fault in module Kernel32.dll.

Microsoft Windows NT 4.0
------------------------

  Msohelp.exe - Application Error

  The instruction at 0x77f6467a referenced memory at 0x0042005c. The memory
  could not be written.

Additional query words: msbp ie3 hang freeze lock

======================================================================
Keywords          : kberrmsg kbinterop kbimu 
Technology        : kbHomeMMsearch kbBusPlanner
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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