Q233462: Business Planner: Error Message Opening Wizard Interview Page
Article: Q233462
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbenv kberrmsg kbtool kbimu
Last Modified: 11-JUN-2002
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The information in this article applies to:
- Microsoft Business Planner
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
Q256986 Description of the Microsoft Windows Registry
SYMPTOMS
========
When you open a wizard interview page in Microsoft Business Planner, you may
receive the following error message:
Some components of the Wizard Engine are missing. Please reinstall Microsoft
Business Planner by running Setup from Microsoft Office Disc 2.
CAUSE
=====
This behavior can occur if the Msbp2000 folder is missing.
NOTE: The Personal Interviewer database and other files created by Business
Planner wizard interviews are stored in the Msbp2000 folder, which is
automatically created when you install Business Planner.
RESOLUTION
==========
To resolve this issue, use one of the following methods.
Remove and Reinstall Business Planner
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To do this:
1. Insert the Microsoft Office 2000 Disc 2 CD-ROM into your CD-ROM drive.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Add/Remove Programs.
4. Click Microsoft Office 2000 Disc 2, and then click Add/Remove.
5. Click Add or Remove Features.
NOTE: If you click Repair Errors in My Office 2000 Disc 2 installation or
Reinstall Office 2000 Disc 2, you cannot reinstall Business Planner properly.
6. Click the PLUS SIGN (+) next to Microsoft Small Business Tools to expand the
branch.
7. Click the icon next to Microsoft Business Planner.
8. Click "Run from My Computer."
9. Click Update Now.
10. Click OK, and then click OK again.
Delete the CurrentProfileDir Value in the Windows Registry
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WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
To do this:
1. Start Registry Editor.
2. Open the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Microsoft Reference\SBB\9.0\OPTIONS
3. Right-click the CurrentProfileDir value, and then click Delete.
4. Click Yes.
5. Quit Registry Editor.
6. Restart the computer.
Additional query words: msbp uninstall enter data unable
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Keywords : kbenv kberrmsg kbtool kbimu
Technology : kbHomeMMsearch kbBusPlanner
Version : WINDOWS:
Issue type : kbprb
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