KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q233352: Mac Encarta 98: AppleScript Is Not Loaded on Mac OS 8.5 or Later

Article: Q233352
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:
Operating System(s): 
Keyword(s): kbenv kbtool kbimu
Last Modified: 03-JUL-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 98 Encyclopedia for Macintosh 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install Microsoft Encarta 98 on a Macintosh computer running Mac OS
System 8.5 or later, a duplicate AppleScript extension appears when you restart
the computer. This extension is superimposed by a red "X" and is not loaded.

CAUSE
=====

This behavior occurs because both Encarta 98 and the Macintosh operating system
install an extension named AppleScript.

Although the extension installed by Encarta is trademarked, the Macintosh
operating system does not recognize that the two extensions are identical. As a
result, the computer attempts to load both AppleScript extensions at startup,
causing the conflict described in the "Symptoms" section of this article.

RESOLUTION
==========

To resolve this issue, disable the trademarked AppleScript extension that is
installed by Encarta. To do this:

1. Click the Apple menu, point to Control Panels, and then click Extensions
  Manager.

2. Under Extensions, click to clear the check box next to the trademarked
  AppleScript extension.

  NOTE: The version of the trademarked AppleScript extension that is installed
  by Encarta is 1.1.

3. Click Restart.

Additional query words: multi multi-media media mm ee98 macos

======================================================================
Keywords          : kbenv kbtool kbimu 
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1998Mac
Version           : MACINTOSH:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.