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Q232819: Err Msg: "1782 Disk Controller Failure" Compaq Deskpro

Article: Q232819
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4 
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP4 
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SYMPTOMS
========

After you install Windows NT 4.0 Service Pack 4 (SP4) on your Compaq Deskpro
(2000, 4000, or 6000) computer, the following error message may be displayed
during the power-on self test (POST):

  1782 Disk Controller Failure

The error message is displayed after a warm boot (clicking Start, clicking
Shutdown, and then clicking the "Restart the Computer" button, or clicking
Start, clicking Shutdown, clicking the "Shutdown the Computer" button, and then
pressing CTRL+ALT+DEL).

The error message is not displayed after a cold reboot (clicking Start, clicking
Shutdown, clicking the "Shutdown the Computer" button, and then physically
turning off the computer for 60 seconds).

CAUSE
=====

This behavior occurs because the synchronization in the timing between the
controller and the hard disk is unsuccessful. There are certain BIOS revisions
in the Compaq Deskpro 2000, 4000, or 6000 that cause this behavior.

RESOLUTION
==========

To resolve this issue, update the system BIOS of the Compaq Deskpro computer.
Please refer to the steps outlined in the Compaq Customer Advisory document,
which is available on the Compaq Web site at:

  http://www.compaq.com/support/techpubs/customer_advisories/DD990226_CW02_0.html

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

MORE INFORMATION
================

For additional information about the problem described in this article, please
contact Compaq technical support or refer to the Compaq Web site:

  http://www.compaq.com/support/

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

REFERENCES
==========

For additional information about errors during POST, please see the following
article in the Microsoft Knowledge Base:

  Q78919 IBM ROM Diagnostic and Power-On-Self-Test Errors 1500-1999


Additional query words: winnt disk controller

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0,4.0 SP4
Issue type        : kbprb

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