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Q232705: XADM: Error 87 Starting Information Store after Online Restore

Article: Q232705
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

After an online restore completes, the Information Store service does not start
and generates an error 87. In the application, you also see the following
event:

  Event ID: 1081
  Source: MSExchangeIS
  Description: MSExchangeIS is unable to recover the database because error
  0x00000057 occurred after a restore operation.

CAUSE
=====

When the information store tries to start after an online restore, it attempts
to read the Restore In Progress registry key to determine how to handle the
online restore. If any portion of the Restore In Progress key is incorrect, the
above error in the "Symptoms" section is logged.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

Open the registry and verify the data paths and log numbers in the Restore In
Progress key. This key is located at

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Service\MSExchangeIS\Restore In
  Progress.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q169859 XADM: Event ID 1081 and Service Specific Error 0x00000057

WORKAROUND
==========

The Restore In Progress key is created during the restoration from an online
Exchange Server-aware backup. This key is created based on data retrieved during
the backup process. You need to scrutinize incorrect entries in the Restore In
Progress keys. After you find the cause of the discrepancy, you can either
delete the Restore In Progress key and restore the database again, or rebuild
the Restore In Progress key manually to reflect the correct paths and attempt to
start the information store.


Additional query words: RIP

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Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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