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Q232620: Spooled Print Jobs Are Deleted from Queue Without Being Printed

Article: Q232620
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you run Quota Server from Northern Technologies on a print server, print
jobs are successfully spooled, then deleted from the queue, but are never
printed.

When you use Perfmon.exe to observe Paged Pool bytes for the Spoolss.exe process,
a continual increase over time and a sharp decrease during the same period of
time that print jobs are reportedly lost is displayed. During this same time
period, the Quota Server service (Qsserver.exe), may display CPU usage at 70
percent or higher.

RESOLUTION
==========

To resolve this problem, please contact Northern Technologies software support
for an update of Quota Server for Windows NT.

  http://www.northern.se/

You can also contact Northern Technologies through e-mail at support@northern.se.

STATUS
======

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

MORE INFORMATION
================

These symptoms may occur on systems running Quota Server version 4.6A and
earlier from Northern Technologies.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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