Q232340: Zone Err Msg: Failed to Download <Filename>
Article: Q232340
Product(s): Microsoft Home Games
Version(s):
Operating System(s):
Keyword(s): kberrmsg kbimu msgamekbfaq
Last Modified: 30-MAY-2002
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The information in this article applies to:
- Microsoft Zone.com
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SYMPTOMS
========
While the Zone is downloading new software, you may receive one of the following
error messages:
Failed to download http://fdl.msn.com/zone/dir/filename
where dir is the name of a subdirectory in the zone directory. and where filename
is the name of an Zone file.
When you click OK, you may receive the following error message:
ZSetup was started, but rejected the component data.
Please verify that your Zone installation is valid.
CAUSE
=====
This behavior can occur if any of the following conditions are true:
- You are using outdated Zone Web pages.
- Certain Zone data files are missing or damaged.
- The Hosts file on your computer contains an incorrect or outdated entry for
fdl.msn.com.
- Conditions on the Internet temporarily prevent you from downloading the new
files.
- You are using America Online's (AOL's) Parental Controls feature.
- You connect to the Internet through a proxy server or firewall.
- The Zone.com game room or lobby you are connecting to is not accessing the
correct files.
- The Zone software is not installed properly.
RESOLUTION
==========
To resolve this issue, use the following methods in the order in which they are
presented. If the issue continues to occur, proceed to the next method.
Join a Different Game Room or Lobby
-----------------------------------
If the game you are play has multiple game rooms or lobbies, try joining a
different one.
Ensure That You Are Using the Latest Zone Web Pages
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To ensure that you are using the latest Zone Web pages, empty the Temporary
Internet Files folder on your computer.
For additional information about how to empty the Temporary Internet Files folder
on your computer, click the article number below to view the article in the
Microsoft Knowledge Base:
Q310731 Zone: Error Message When You Attempt to Connect to a Secure Zone Web
Page: The Page Cannot Be Displayed
Remove and Reinstall the Zone.zat File and the Zsetup Folder
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To remove and reinstall the Zone.zat file and the Zsetup folder:
1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "zone.za?"zsetup"" (without the quotation marks).
3. In the Look In box, click My Computer, and then click Find Now.
4. On the Edit menu, click Select All.
5. On the File menu, click Delete. When you receive a prompt to confirm the file
deletion, click Yes.
NOTE: By default, this file is located in the following folder:
C:\Program Files\MSN Gaming Zone
6. Close the "Find: Files Named Zone.za? "Zsetup"" window.
7. To reinstall the Zone.zat file and the ZSetup folder, connect to Zone.com at
the following Web site:
http://zone.msn.com
The missing files are installed automatically the next time you connect to a
game room.
Remove Outdated fdl.msn.com Entries in Your Hosts File
------------------------------------------------------
For additional information about how to remove outdated fdl.msn.com entries from
your Hosts file, click the article number below to view the article in the
Microsoft Knowledge Base:
Q221125 Cannot Connect to the Zone Servers
Reconnect to the Zone at a Later Time
-------------------------------------
If the issue continues to occur, disconnect from the Zone and attempt to
reconnect at a later time.
Many files on the Zone are updated frequently. However, older Zone files may be
cached on servers throughout the Internet. As a result, it may take up to
several hours for the new Zone files to replace the cached files.
Adjust the Parental Controls Settings
-------------------------------------
To resolve this issue, configure the AOL Parental Controls Web Control component
to allow access to the Zone:
1. On the My AOL button, click Parental Controls.
2. Click Set Parental Controls.
3. In the Edit controls for box, click the account you want to change.
4. Click Web Control.
5. Click Access all Web Sites (recommended for adults only).
6. Click Save, and then click OK.
7. Close the Parental Controls windows.
Configure the Proxy Server
--------------------------
For additional information how to configure a proxy server for use with the Zone,
click the article number below to view the article in the Microsoft Knowledge
Base:
Q159031 Zone: Connecting to the Zone Through a Firewall or Proxy Server
Clear the 'Use a Proxy Server' Checkbox
---------------------------------------
To clear the Use a Proxy Server checkbox, follow the steps appropriate to your
version of Internet Explorer:
Internet Explorer 5.0
1. On the Tools menu in Internet Explorer, click Internet Options.
2. On the Connection tab then click Lan Settings.
3. Click to clear the Use a proxy server check box, and then click OK.
Internet Explorer 4.0
1. On the Tools menu in Internet Explorer, click Internet Options.
2. Click the Connection tab then click Lan Settings.
3. Click to clear the Use a proxy server check box, and then click OK.
Remove and Reinstall Zone
-------------------------
To remove and reinstall the Zone software:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click the Install/Uninstall tab. Click Microsoft Zone.com, and then click
Add/Remove.
4. Follow the instructions on the screen to remove the Zone.
5. Remove the Zone Heartbeat ActiveX control or plug-in.
For additional information about how to do this, click the article number below
to view the article in the Microsoft Knowledge Base:
Q225041 Zone: How to Remove the Heartbeat ActiveX Control
6. Connect to the following Zone Web site:
http://zone.msn.com
The first time you connect to the Zone Web site, the Zone automatically
installs the basic Zone software. Additional software is installed when you
visit game rooms and chat rooms.
Copy Zone Files From Another Computer
-------------------------------------
Copy the file(s) referenced in the message from another computer that has
downloaded them successfully:
1. On another PC, click Start, click Find, and then click Files or Folders.
2. Type the file name in the Named box.
3. In the Look In box, click to select My Computer.
4. Click Find Now.
5. Insert a floppy disk into drive A.
6. Right-click the file(s), and then click "Send To 3 1/2 Floppy (A)".
7. Stretch the In Folder column to see the whole folder name, until '...' is no
longer visible. Write the folder name(s) down.
8. Insert the floppy into the PC that received the message.
9. Right-click My Comptuer, and then click Explore.
10. Click "3 1/2 Floppy (A)".
11. Right click the File(s), then click Copy.
12. Click the plus signs (+) to the left of the hard disks and folders to
navigate to the folder name(s) you wrote down in step 7.
13. Click the yellow folder for the name.
14. From the Edit menu, click Paste.
Additional query words: msgame igz msngz master.dat zone.dat Asherons Call
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Keywords : kberrmsg kbimu msgame kbfaq
Technology : kbGamesSearch kbMSNSearch kbZone
Version : :
Issue type : kbprb
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