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Q232279: XFOR: Internet Mail Service Stops with Event IDs 4102 and 4182

Article: Q232279
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): EXC55SP3Fix
Last Modified: 22-OCT-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Internet Mail Service may shut down when receiving a malformed message and
the following Event IDs will be logged in the Windows NT Server event log:

  Event ID: 4182
  Source: MSExchangeIMC
  Type: Error
  Category: Internal Processing
  Description: An error was returned from the messaging software the Internet
  Mail Service uses to process messages on the Microsoft Exchange Server. As a
  result, the message in spool file HBWK2Q2P will be retried when the server is
  restarted.

  Event ID: 4102
  Source: MSExchangeIMC
  Type: Error
  Category: Internal Processing
  Description: A serious error has occurred while trying to send mail into the
  Exchange Information Store. The Internet Mail Service is being shut down.

When trying to restart the Internet Mail Service, the following error message is
displayed:

  INTERNAL WINDOWS NT ERROR 2140.

To restart the service, the offending message must be deleted manually from the
Exchsrvr\Imcdata directory. The message that must be deleted is the one listed
in the Event ID 4182, HBWK2Q2P in this example.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-------------------------+
| File name  | Version    | 
+-------------------------+
| Gapi32.dll | 5.5.2619.0 | 
+-------------------------+
| Mdbmsg.dll | 5.5.2619.0 | 
+-------------------------+
| Netif.dll  | 5.5.2619.0 | 
+-------------------------+
| Store.exe  | 5.5.2619.0 | 
+-------------------------+

Component: Directory

+--------------------------+
| File name   | Version    | 
+--------------------------+
| Dsamain.exe | 5.5.2600.0 | 
+--------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words: IMC IMS hang stop crash malfunction invalid corrupt Imail

======================================================================
Keywords          : EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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