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Q232242: SMS: Audit16 Stops Responding on Removable Media Drive

Article: Q232242
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120bug
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

Audit16 stops responding when attempting to audit an Iomega Corp. Zip or Jaz
drive when no media is in the drive. The following message is displayed

  Unable to read drive x: Abort, Retry, Ignore

where x is the drive letter for the removable media drive. If you insert a disk
and press the R key to retry, Audit will continue.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date     Time                Size    File name     Platform
  -----------------------------------------------------------

  5/3/99   9:35pm            135,248   Audit16.exe   x86

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



WORKAROUND
==========

To work around this problem, ensure that a disk is in the removable media drive
before performing an Audit.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

MORE INFORMATION
================

To install the hotfix, replace the Audit16.exe file in the
<SMS_root>\Primsite.srv\Audit\Package\X86.bin directory on the site server
with the hotfixed version.

NOTE: You can do this automatically by using Hotfix.exe with the provided
Hotfix.ini file.

Any previous Audit packages that have been distributed will need to be
refreshed.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: prodsms audit iomega jazz hang hangs hung crash crashed crashes

======================================================================
Keywords          : kbsms120bug 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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