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Q231782: SMS: Smsmon32 and/or Odpwin9x May Cause Windows 95/98 to Hang

Article: Q231782
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbenv kbClient kbConfig kbsms200
Last Modified: 10-MAY-2000

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

When a Microsoft Windows 95-based or Microsoft Windows 98-based computer running
the Systems Management Server (SMS) 2.0 client is running the client software
distribution agents, SMS Available Programs Monitor (Smsmon32.exe) and/or SMS
Offer Data Provider (Odpwin9x components) may cause the client computer to stop
responding (hang).

CAUSE
=====

This behavior occurs because the Netapi.dll network redirector file is
out-of-date or is not located in the %WinDir%\System folder.

WORKAROUND
==========

If the Netapi.dll file is not in the %WinDir%\System folder, copy the file to
that folder and restart the computer.

The Netapi.dll files with the following date stamps are confirmed to cause this
behavior:

  Netapi.dll  2,432 bytes  03/14/96
  Netapi.dll  2,432 bytes  08/16/96

The following versions of the Netapi.dll file resolve this behavior:

  Netapi.dll  106,960 bytes   08/24/96   version 4.00.950
  Netapi.dll  106,704 bytes   11/25/99   version 4.10.1998

NOTE: Later versions of this file may also resolve the problem.

MORE INFORMATION
================

This problem can also occur because of a version of the Netapi.dll file that is
included with some versions of the Banyan Vines redirector for Windows 95.


Additional query words: prodsms hung freeze lock up win95 win98

======================================================================
Keywords          : kbenv kbClient kbConfig kbsms200 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbprb

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