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Q231571: Err Msg: STOP 0x00000050 Occurs with HP Color LaserJet 5/5M

Article: Q231571
Product(s): Microsoft Windows NT
Version(s): 4.0,4.0 SP3,4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition 
- Microsoft Windows NT Server versions 4.0, 4.0 SP3, 4.0 SP4 
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP3, 4.0 SP4 
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SYMPTOMS
========

Computers running Windows NT with HP Color Laserjet 5/5m printer drivers
installed may crash and display the following blue screen error message:

  STOP 00000050 : a0cd0000 00000000 00000000 00000000
  PAGE_FAULT_IN_NONPAGED_AREA

  -or-

  STOP 0x0000001e(0xc0000005,0xf1dc6d6f,0x00000000,0x0000004c)
  KMODE_EXCEPTION_NOT_HANDLED

NOTE: Parameters may vary depending on the system configuration.

CAUSE
=====

This problem is caused by the HP Color Laserjet printer driver's dynamic link
library file, Hpc3.dll.

RESOLUTION
==========

To resolve this problem, contact Hewlett Packard:

  http://www.hp.com/support/


STATUS
======

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words: 0x00000050 0x0000001e

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version           : :4.0,4.0 SP3,4.0 SP4
Issue type        : kbprb

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