KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q231242: SMS: "Right Now" Crystal Reports Schedule Incorrectly

Article: Q231242
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kbinterop kbMMC kbServer kbsms200 kbsms200bug kbReport kbsmsUtil
Last Modified: 22-MAR-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When scheduling a report to run Right Now using the Crystal Info product that
ships with Systems Management Server 2.0, the report does not run for an
extended amount of time, or does not run at all.

CAUSE
=====

This behavior may occur when the computer running the Systems Management Server
Administrator Console is set to a time zone that does not support the
"Automatically adjust clock for daylight saving changes" option, while the Site
Server's time zone does support this option. This option, if available, can be
found within the Date/Time tool of Control Panel. The option will appear at the
bottom of the Time Zone tab if a time zone has been selected that supports this
option.



WORKAROUND
==========

Move the remote computer running the SMS Administrator Console to a time zone
that supports daylight savings.

MORE INFORMATION
================

If the system date and time of a remote SMS administrator console is set behind
the server time the report will never be scheduled. For example, if the remote
SMS administrator console is set at 3:00 P.M. and the Site Server it is
connecting to is set at 4:00 P.M., the report will not be scheduled.
Periodically verify the remote console computer is synchronized with the time
and date on the Site Server to which it is remotely connecting.

Seagate has related information pertaining to their full version product at their
Web site:

  http://support.crystaldecisions.net/library/kbase/articles/c2003120.asp
  (http://support.crystaldecisions.net/library/kbase/articles/c2003120.asp)

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: prodsms infoaps crystal info

======================================================================
Keywords          : kbinterop kbMMC kbServer kbsms200 kbsms200bug kbReport kbsmsUtil 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.