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Q231213: Remote Tools Installation Disables Logitech Mouse Functionality

Article: Q231213
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kb3rdparty kbsms200 kbsms200bug
Last Modified: 06-DEC-2000

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When the Systems Management Server 2.0 Remote Control agent is installed on a
computer with a Logitech mouse (with the version 7.50 device drivers), the mouse
is disabled. The following message then occurs on the client:

  MouseWare detected a new V-series device on the COM0 port.

This behavior occurs only on Systems Management Server 2.0 clients. Systems
Management Server 1.x clients are not affected.

WORKAROUND
==========

Install the Logitech MouseWare version 8.4 driver after installing Remote Tools.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words: prodsms

======================================================================
Keywords          : kb3rdparty kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbprb

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