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Q230907: Encarta Research Organizer: Images in Project Are not Exported

Article: Q230907
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbdisplay kbtool kbui kbimu
Last Modified: 25-JUN-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 98 Research Organizer, version 1.0 
- Microsoft Encarta 99 Research Organizer 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you export a project from Microsoft Encarta Research Organizer to a Rich
Text (.rtf) file, the file may not contain the images you selected.

CAUSE
=====

This behavior can occur if the following conditions are true:

- You are using Research Organizer on a Microsoft Windows 95 or Microsoft
  Windows 98-based computer.

- Your video adapter is configured to use a High Color (16-bit) color palette.

RESOLUTION
==========

To work around this issue, change the Color Palette setting for your video
adapter. To do this:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab.

4. In the Colors or Color Palette box, click one of the following settings:

   - 256 Colors

   - True Color (24-bit)

   - True Color (32-bit)

5. Click OK.

6. If you are prompted to restart your computer, do so.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

This problem was corrected in Encarta Research Organizer 2000.

MORE INFORMATION
================

The following table lists the bits-per-pixel and number of colors for common
color palettes in Windows.

  
  +--------------------------------------------------------+
  | Color Palette Name | Bits-per-pixel | Number of colors | 
  +--------------------------------------------------------+
  | Standard VGA       | 4-bit          | 16               | 
  +--------------------------------------------------------+
  | 256-Colors         | 8-bit          | 256              | 
  +--------------------------------------------------------+
  | High Color         | 16-bit         | 65,536           | 
  +--------------------------------------------------------+
  | True Color         | 24-bit         | 16,777,216       | 
  +--------------------------------------------------------+
  | True Color         | 32-bit         | 16,777,216       | 
  +--------------------------------------------------------+

NOTE: The True Color (32-bit) color palette typically use only 24 bits for
displaying color and the remaining 8 bits for control or transparency
information.

Additional query words: 1.00 multi multi-media media mm image pictures

======================================================================
Keywords          : kbdisplay kbtool kbui kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaResearchOrg98 kbEncartaResearchOrg99
Version           : WINDOWS:1.0
Issue type        : kbprb

=============================================================================

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