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Q230780: XADM: Cannot Start KM Service After Upgrading to V3 Certificates

Article: Q230780
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you import a certificate from a Certificate Server on a Key Management (KM)
Server that is configured to issue X.509 V1 certificates only, and then you use
the same certification authority (CA) to configure the KM Server to issue V3
certificates, you may not be able to restart the KM service.

CAUSE
=====

When you configure the KM Server to issue V3 certificates, it imports the CA's
certificate. If the CA's certificate has already been imported, the KM Server
may be unable to save the updated certificate list.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

Component: Key Management

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Kmserver.exe | 5.5.2608.0 | 
+---------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words:

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbnofix

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