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Q229927: SMS: Long Event to Trap Translator Description Brings Error

Article: Q229927
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When using the Eventrap.exe tool to translate a Windows NT event, you enter
description text longer than 2,048 bytes and the following message appears:

  Please enter no more than 2,048 characters.

One common occurrence of this problem involves Microsoft SNA Server event ID 23.

CAUSE
=====

This problems is caused by the method used to create the dialog box for the
event text. One of the parameters for this dialog box, which is created by
Microsoft Foundation Class, is maximum buffer size. That maximum is currently
2,048 bytes. The hotfix described below changes the maximum buffer size to
16,384 bytes.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Systems Management Server 1.2 SP5 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time    Version      Size    File name     Platform
  -------------------------------------------------------------
  04/12/99  08:34pm             260,080  EVENTRAP.EXE    Intel
  04/12/99  08:34pm             622,352  EVENTRAP.EXE    Alpha


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: prodsms

======================================================================
Keywords          : kbsms120bug 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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