Q229894: CSNW Experiences Delays Opening Files on the Network
Article: Q229894
Product(s): Microsoft Windows NT
Version(s): 2000,4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Operating System(s):
Keyword(s): kbWinNT4sp6fix kbWin2000sp3fix kbDirServices
Last Modified: 15-AUG-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
- Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
- Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
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IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
Q256986 Description of the Microsoft Windows Registry
SYMPTOMS
========
When Client Services for NetWare (CSNW) opens Microsoft Office files, delays may
occur. The problem generally occurs when you are opening files on NetWare
servers.
CAUSE
=====
This problem occurs because CSNW continually resolves printer names, server
names, and object properties. This results in poor performance. The problem
becomes more pronounced as more and more clients perform the queries.
RESOLUTION
==========
Windows NT Server or Workstation 4.0
------------------------------------
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------
To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, click the following
article number to view the article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
Windows 2000
------------
To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base:
Q260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or
later:
Date Time Version Size File name
------------------------------------------------------------
8/6/2001 04:15p 5.0.2195.4069 160,208 Nwrdr.sys
8/6/2001 04:15p 5.0.2195.4069 160,208 Nwrdr.sys
STATUS
======
Windows NT 4.0
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Microsoft has confirmed that this is a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.
Windows 2000
------------
Microsoft has confirmed that this is a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows 2000 Service Pack 3.
MORE INFORMATION
================
WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
These values can be modified in the following registry key:
HKEY_LOCAL_MACHINE\SYSTEMCurrentControlSet\Services\NwRdr\Parameters
The NdsObjectCacheSize value should be tuned to the number of resources that you
are connecting.
Value: NdsObjectCacheSize
Type: REG_DWORD
Data: number of objects to cache
Min: 0x0
Max: 0x80
Default: 0x0
The NdsObjectCacheTimeout value should be set according to how often the
resources can change. Start with a value of 10.
Value: NdsObjectCacheTimeout
Type: REG_DWORD
Data: number of seconds an entry is valid
Min: 0x0
Max: 0x258
Default: 0xa
Additional query words: kbDirServices 4.00
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Keywords : kbWinNT4sp6fix kbWin2000sp3fix kbDirServices
Technology : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch
Version : :2000,4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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