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Q228509: XCLN: Meeting Item Cannot Be Opened on Outlook 8.04 Client

Article: Q228509
Product(s): Microsoft Exchange
Version(s): 8.04
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Outlook 97, version 8.04 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When an Outlook user modifies an occurrence of a recurring meeting request by
adding another attendee, the new attendee, if using Outlook 97 (8.04), cannot
open the meeting request.

When the new attendee attempts to open the update meeting request, the following
message appears:

  Microsoft Outlook
  Unable to open meeting item "<subject of meeting request>".

Expected Results:

The Outlook 97 version 8.04 user expects the meeting to open and to be allowed to
accept or reject it.

Only newly-added attendees are unable to open the meeting update notification. If
you use Outlook 97 version 8.03, you can open the updated meeting message.
Newly-added attendees cannot open the updated meeting message if they are using
either the Service Release 2 (SR2) update to Outlook 97 (or Office 97) or the
Year 2000 update. Original attendees do not experience any problem with the
meeting update, regardless of client version. The problem is in the creation of
the recurring meeting in the Calendar.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Outlook 97 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.


The English version of this fix should have the following file attributes or
later:

Component: Outllib

+--------------------------+
| File name | Version      | 
+--------------------------+
| Outllib   | 8.04.00.6324 | 
+--------------------------+

The fix is also available in the following languages:

  French
  German
  Italian
  Japanese



STATUS
======


Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

If you use Outlook 97 version 8.03, you can open the updated meeting message.
Newly-added attendees cannot open the updated meeting message if they are using
either the Operating System Release 2 (OSR2) update to Outlook or the Year 2000
update. Original attendees do not experience any problem with the meeting
update, regardless of client version. The problem is in the creation of the
recurring meeting in the Calendar.


Additional query words: 8.04 OL97

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook804
Version           : :8.04
Issue type        : kbbug
Solution Type     : kbfix

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