Q227854: XCLN: Dr. Watson in Schedule+ While Opening Outlook Calendar

Article: Q227854
Product(s): Microsoft Schedule+ for Windows
Version(s): WINDOWS:7.0,7.5
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Schedule+, versions 7.0, 7.5, on platform(s):
   - the operating system: Microsoft Windows NT 
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
-------------------------------------------------------------------------------


SYMPTOMS
========

One of the following error messages may occur while accessing a Microsoft
Outlook user's Calendar using Microsoft Schedule+ 7.x with the Microsoft
Schedule+ Transport DLL (Msoutl32.dll):

  An application error has occurred and an application error log is being
  generated.
  Schdpl32.exe
  Exception: access violation (0xc0000005), Address: 0x1001729a

-or-

  An application error has occurred and an application error log is being
  generated.
  Schdpl32.exe
  Exception: access violation (0xc0000005), Address: 0x1001729a

In other situations, an application error does not occur. However, the Microsoft
Outlook user's schedule appears empty.

CAUSE
=====

The Microsoft Outlook user's Calendar folder contains a corrupt recurring
appointment. Specifically, the appointment is missing one or more required MAPI
properties.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Msoutl32.dll

+----------------------------+
| Msoutl32.dll | 8.20.2588.0 | 
+----------------------------+



WORKAROUND
==========

To correct the corrupt recurring appointments, perform the following steps:

1. From the Microsoft Outlook user's mailbox, select the Calendar folder.

2. On the View menu, click Current View, and click Recurring Appointments. This
  will display all recurring appointments categorized by their recurrence
  pattern (Daily, Weekly, Monthly). You may see one or more recurrence patterns
  with a value of (none).

3. For each appointment in the (none) category, perform the following actions to
  reset the recurrence patterns and re-write the necessary MAPI properties to
  the appointment:

  a. Open the appointment.

  b. Click the Recurrence button on the toolbar.

  c. Click OK.

  d. Click the "Save and Close" button on the toolbar.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Schedule+ 7.0 and 7.5.

MORE INFORMATION
================

If you are using version 8.2.1.4308 of Msoutl32.dll, you may receive a Dr.
Watson in Schdpl32.exe or Exchng32.exe, as shown above.

If you are using version 8.1.2367.0 of Msoutl32.dll, the user's schedule is
displayed, but you are unable to see any appointments in the Microsoft Outlook
Calendar.

Additional query words: crash drwtsn32.log gpf

======================================================================
Keywords          :  
Technology        : kbZNotKeyword2 kbScheduleSearch
Version           : WINDOWS:7.0,7.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.