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Q227000: Dr. Watson Error in Termsrv.exe After Logon

Article: Q227000
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition 
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SYMPTOMS
========

When a computer running Windows NT Server 4.0, Terminal Server Edition stops
responding (hangs) at the logon screen and you restart the server, Terminal
Server allows you to log on, but immediately displays a Dr. Watson error message
in Termsrv.exe. After you restart the computer again, Terminal Server performs
as expected.

CAUSE
=====

This problem occurs because the TERMSRV service is started before all the data
structures are started. If there is a service request made very early in the
startup process, TERMSRV may cause a Dr. Watson error message to be displayed.
This should only happen when you first start the computer.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal
Server Edition. This problem was first corrected in Windows NT Server 4.0,
Terminal Server Edition, Service Pack 5.

Additional query words: tse wts

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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