KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q226891: Dataloader Causes AV Attempting to Insert > 1,962 Bytes of Data

Article: Q226891
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2,1.2 SP1,1.2 SP2,1.2 SP3,1.2 SP4
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.2, 1.2 SP1, 1.2 SP2, 1.2 SP3, 1.2 SP4 
-------------------------------------------------------------------------------

SYMPTOMS
========

The SMS Executive service may cause an access violation if
SMS_INVENTORY_DATA_LOADER attempts to insert more than 1,962 bytes of data into
a row. The following error message is logged just before the access violation if
SQL tracing is enabled:

  SQL>>>>> Updated or inserted row is bigger than maximum size
  (1962 bytes) allowed for this table.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q139141 Debugging SMS/SQL Related Problems

CAUSE
=====

The access violation occurs when the SMS_INVENTORY_DATA_LOADER thread attempts
to print the entire SQL command that did not succeed to its log file. The buffer
that is used to store the SQL command to be printed is too small.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date      Time    Size     File name   Platform
  -----------------------------------------------
  05/15/00  6:58pm  535,616  Base.dll    Intel
  05/15/00  6:59pm  377,408  Base3.dll   Intel
  05/15/00  6:59pm  538,656  Base4.dll   Intel
  05/15/00  7:01pm  750,352  Base.dll    Alpha
  05/15/00  7:02pm  640,784  Base3.dll   Alpha
  05/15/00  7:11pm  919,824  Base4.dll   Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

MORE INFORMATION
================

To install the hotfix, follow these steps on the Systems Management Server (SMS)
site server:

1. Stop all SMS services.

2. Quit all SMS programs (including the SMS Administrator program, SMS Database
  Manager, and so on).

3. Replace the Base.dll file in the
  <SMS_root_folder>\Site.srv\<Platform>.bin folder with the hotfix
  version.

4. Replace the Base3.dll file in the
  <SMS_root_folder>\Site.srv\<Platform>.bin folder with the
  hotfixed version.

5. Replace the Base4.dll file in the
  <SMS_root_folder>\Site.srv\<Platform>.bin folder with the hotfix
  version.

6. Restart the SMS services.


Additional query words: prodsms av 1962

======================================================================
Keywords          : kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS120 kbSMS120SP2 kbSMS120SP3 kbSMS120SP4 kbSMS120SP1
Version           : winnt:1.2,1.2 SP1,1.2 SP2,1.2 SP3,1.2 SP4
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.