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Q226850: SMS: Software Metering Server Installation Generates Error 997

Article: Q226850
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbsmsMeter
Last Modified: 16-NOV-2000

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
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SYMPTOMS
========

After enabling a site system as a software metering server under the following
hierarchy

  Systems Management Server
    Site Database (site code - site name)
       Site Hierarchy
          site code - site name
             Site Settings 
                Site Systems 

the Software Metering Server installation stops responding and generates the
following status messages:

  Message ID: 9399
  Component:SMS_LICENSE_SERVER_MANAGER
  Description:
  The software metering server manager failed to install the service
  "INSTALL_ODBC" on "SERVER1".

  Message ID: 9405
  Component:SMS_LICENSE_SERVER_MANAGER
  Description:
  The software metering server manager could not start the ODBC installation
  service on "SERVER1".

Further investigation of the licsvcfg.log reveals the following:

  Attempting to install the service INSTALL_ODBC. 
  (Binary=c:\swmtr\odbc\i386\InOdbcSv.Exe,    DisplayName=(null),Account=SWMAccount) 
  Starting the service INSTALL_ODBC on SHINER-BOCK  
  Error while starting the service INSTALL_ODBC. 
  NT Service Exception: 997 The service INSTALL_ODBC could not be started. 
  System message: OverlappedI/O operation is in progress. 

CAUSE
=====

This behavior occurs because of an incorrect password set on the Service account
when you create the Software Metering server.

WORKAROUND
==========

To work around this issue, ensure that the correct Service account password is
used.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug kbsmsMeter 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : :2.0,2.0 SP1,2.0 SP2
Issue type        : kbbug

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