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Q226202: XCON: No Delivery Receipts When IMS Is in Mailbox Disabled State

Article: Q226202
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The following Event ID may appear in the Windows NT Application Event log:

  Event ID: 2018
  Source: MSExchangeIS Private
  Type: Information
  Category: Transfer Out Of Gateway
  Description: The generation of a delivery report or a non - delivery report
  for a gateway /o=MyOrg/ou=MySite/cn=configuration/cn=connections/cn=internet
  mail connector has failed due to error 0x4dd.

Also, in the Microsoft Exchange Server Administration program if you add the
column "Storage Limits", the mailbox of the Internet Mail Service appears as
"Mailbox disabled". The "Storage Limits" is added when you click the server in
the left pane, click Private Information Store in the right pane, and then click
Properties on the File menu. Click the Mailbox Resources tab, click Columns,
click Storage Limits in the list of available columns, click Add, and then click
OK.

CAUSE
=====

The Delivery Report cannot be created because the mailbox of the Internet Mail
Service has reached a quota. This quota is the one being defined in the Exchange
Server Administration program. This quota is defined when you click the server
in the left pane, click Private Information Store in the right pane, and then
click Properties on the File menu. On the General tab, there is an area called
Storage limits that has three check boxes: Issue warning (K), Prohibit send (K),
and Prohibit send and receive (K). Next to each check box, there's a box where
you can specify the actual value.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-------------------------+
| File name  | Version    | 
+-------------------------+
| Gapi32.dll | 5.5.2591.0 | 
+-------------------------+
| Mdbmsg.dll | 5.5.2591.0 | 
+-------------------------+
| Store.exe  | 5.5.2591.0 | 
+-------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words: DR IMC

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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