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Q225196: XCON: MTA Generates Event ID 9318, Windows NT Error Code 1330

Article: Q225196
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

The message transfer agent (MTA) on each end of a site connector stops
delivering messages and the following event appears in the event log:

  Event ID: 9318
  Source: MSExchangeMTA
  Type: Warning
  Category: Interface
  Description: An RPC communications error occurred. Unable to bind over RPC.
  The locality table (LTAB) index is 76. Windows NT error code: 1330 [BASE IL
  MAIN BASE 1 500] (12)

If you view the description of Windows NT error code 1330, it indicates the
following:

  Logon failure: the specified account password has expired.

Stopping and restarting the MTA on each bridgehead server does not resolve the
problem.

CAUSE
=====

This problem occurs when the password being sent by the MTA expires. This can
occur when the Exchange Server sites are located in untrusted Windows NT domains
and a site connector is used to connect the two sites. In this configuration, a
user account is created in both domains and both accounts are given the same
password. Then, the account is given Service Account Admin permissions for the
Organization, Site, and Configuration objects in both sites. The account is also
added to the Override tab in the properties of each site connector.

If the connection is configured in this manner and the Password Never Expires
check box in the properties for the user account is not selected, then the
password eventually expires, causing this problem to occur.

WORKAROUND
==========

Change the password for the user account in both domains, and then type the new
password on the Override tab in the properties of each site connector.

MORE INFORMATION
================

RPC-related events generated by the MTA often include Windows NT error codes in
the event description. These error codes can be used to obtain additional
information about the cause of the problem. To view the description of a Windows
NT error code, type the following command at a command prompt, and then press
ENTER:

  "net helpmsg <errorcode>" (without the quotation marks)

where <errorcode> is the Windows NT error code that appears in the event
description.

Additional query words:

======================================================================
Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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