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Q225156: Print Server Shows Incorrect Status Starting Large # of Printers

Article: Q225156
Product(s): Microsoft SNA Server
Version(s): WINDOWS:4.0,4.0SP1,4.0SP2
Operating System(s): 
Keyword(s): kbsna400sp3fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft SNA Server, versions 4.0, 4.0SP1, 4.0SP2 
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SYMPTOMS
========

When starting a large number of print sessions simultaneously on SNA Server,
status updates may not be reflected properly in SNA Manager, which may indicate
that printers are unavailable when in actuality they are functioning properly.

Event Viewer may also show the following event log:

  Event ID: 12 Source: SNA Print Server The Buffer pool for messages has become
  exhausted. Data may be lost.

Internal tracing may show the following:

  aimmain.c(1450)    AGFQH Free Queue is EMPTY!
  aimctrl.c(972)     AStus Status message lost
  aimctrl.c(1005)    AStus Leave, rc=5

CAUSE
=====

There is a limited queue of resources used internally to send Manager status
messages, and these are getting used up faster than they are being freed.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for SNA Server version
4.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server version
4.0, 4.0SP1, 4.0SP2. This problem was first corrected in SNA Server version 4.0
Service Pack 3.

Additional query words:

======================================================================
Keywords          : kbsna400sp3fix 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400
Version           : WINDOWS:4.0,4.0SP1,4.0SP2
Issue type        : kbbug
Solution Type     : kbfix

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